Remote Telecom Support.
We provide reliable, cost-effective remote customer support and back-office staff for telecoms companies of all sizes, whether you’re office-based or fully remote.
From handling calls to managing emails and live chats, we help you streamline your customer service operations without ever compromising on quality.
By clicking “Request Quote,” you agree to the use of your data in accordance with Outsourceful’s Privacy Notice, including for marketing purposes.
Employee
Satisfaction
4.9 Star Rating
COMPLIANCE
RATING
5 Star Rating
Overall
Rating
4.9 Star Rating
Customer
reviews
4 Star Rating
GLASSDOOR
RATING
5 Star Rating
Employee
Satisfaction
4.9 Star Rating
Overall
Rating
4.9 Star Rating
COMPLIANCE
RATING
5 Star Rating
Customer
reviews
4.9 Star Rating
GLASSDOOR
RATING
5 Star Rating
TAILORED SERVICES
Services we offer
We provide customer and back-office support for telecoms companies of all sizes, from local providers to large national networks. Our remote teams handle tasks like call answering, billing queries, technical support and more, helping you save time, reduce costs and keep your customers connected.
New Teleco Companies
Great for small telecoms businesses needing help with everyday customer calls, sign-ups, and first-line support, so you stay responsive without overloading your in-house team.
Call Answering
Email Support
Billing Queries
Chat Support
New Sign-Ups
Outage Updates
Tech Support
Medium sized Telecoms
For growing providers needing to manage larger volumes and more complex accounts. We handle multi-channel support, fault reports, upgrades, and keep your customers happy and loyal.
Multi-Channel Support
Retention Calls
Account Changes
Ticket Management
Fault Reporting
Escalation Handling
Service Upgrades
Large Telecoms Corporates
Made for major telecoms brands that need round-the-clock, multilingual, and high-level support. Our teams handle complex queries, escalations, and VIP accounts while protecting your reputation at scale.
24/7 Support
Service Recovery
Complex Troubleshooting
Network Monitoring
VIP Accounts
White-Label Teams
Complaints Resolution
OUR APPROACH
Why us?
Our service is designed to be cost-effective, flexible and tailored to your needs. Whether you’re a growing practice or an established organisation, we provide adaptable remote staffing solutions that scale with you. You get the support you need, without the overheads, all while maintaining quality and efficiency.
01
Cost Effective
We keep costs low by hiring skilled professionals from lower-cost regions around the world, giving you access to top talent without the high price tag.
02
Tailored Solutions
We offer tailored solutions built around your specific needs, ensuring you get the right support, structure and staff to fit your business perfectly.
03
Adaptable and scalable
Our services are fully adaptable and flexible, allowing you to scale up or down easily as your business needs change.
Validation
Accredited and compliant
SAFE AND SECURe
Compliant every step of the way
We take data privacy, security, and compliance seriously.
Our operations are fully GDPR and HIPAA compliant, and we ensure every team member handling sensitive information undergoes thorough background and police checks.
To maintain the highest standards of data protection, we use advanced employee monitoring tools that enforce strict access controls and real-time oversight.
From recruitment to daily operations, safeguarding your data is built into every part of our process.
EVERY TIME ZONE COVERED
We are located everywhere
We don’t let borders hold us back. We have staff working across every time zone enabling us to provide 24/7 support to any business.
WHAT OUR CLIENTS SAY
Client Testimonial
““We were struggling to keep up with high call volumes and long response times. Partnering with Outsourceful changed everything.
Their remote support team slots in seamlessly with ours, covering calls and chats day and night. Our customers get quick, consistent help, and we’ve seen a real boost in satisfaction.”.”
Customer Satisfaction Lead, Telecom Company
WHAT OUR EMPLOYEES SAY
Employee Testimonial
“Working here has been a really positive experience.
I feel genuinely valued, not just as an employee, but as a person. The support is consistent, and there’s a real focus on work-life balance.
It’s rare to find a company that treats its remote team with this much respect and care.”
What to expect
What our onboarding process looks like
We start by learning your processes to ensure we’re fully aligned with your needs.
Our team then implements these processes efficiently, and we provide ongoing support to make sure everything continues to run smoothly.
- Discovery call to understand your pain points
- We provide a plan of attack
- We begin building the best remote team for you
- You onboard us and the new team we created for you
- We are side-by-side the whole time
OUR KNOWLEDGE BASE
Want to learn more about outsourcing?
Want a quote as unique
as your business?
No two businesses are the same, so we don’t do cookie-cutter staffing solutions or generic quotes. We tailor everything to you, case by case.
We supply the highest quality of staff to your industry
Industries
Logistics
Tech
Travel & Leisure
Virtual Assistant
Outsourceful
Outsourceful.
Outsourceful Ltd is registered in England | 118 Pall Mall, London SW1Y 5EA | Company No: 12549947 | VAT No: 448017789